Privacy Policy

Harmony Estate Agents Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We value your trust and have implemented appropriate technical and organizational measures to protect your personal information. By accessing our website or using our services, you consent to the data practices described in this Privacy Policy.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

We collect information that you provide directly to us, information that we collect automatically when you interact with our website, and information from third parties.

Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Express interest in obtaining information about our services
• Request a property valuation or viewing
• Subscribe to our newsletter or blog
• Contact us via email, phone, or contact forms
• Provide feedback on our services

This information may include:

• Name, postal address, email address, and phone number
• Property details and preferences
• Financial information for property transactions
• Profile information if you create an account
• Any other information you choose to provide

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and usage. This information may include:

• IP address, browser type, and operating system
• Pages you view and links you click on our website
• Time spent on pages and date/time of your visit
• Referring website or how you reached our website
• Location information based on your IP address

Information From Third Parties

We may receive information about you from third parties, including:

• Business partners, such as mortgage brokers or conveyancers
• Identity verification services
• Credit reference agencies
• Public databases and property registries
• Social media platforms if you interact with us on these platforms

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process property transactions, valuations, and viewings
• Communicate with you about our services, updates, and promotions
• Personalize your experience and tailor content to your preferences
• Respond to your inquiries and provide customer support
• Monitor and analyze usage and trends to improve our website and services
• Detect, prevent, and address technical issues and fraudulent activities
• Comply with legal obligations and enforce our terms of service

We may share your information with the following types of third parties:

• Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as IT service providers, analytics providers, email delivery services, and payment processors.
• Business Partners: With your consent, we may share your information with business partners such as mortgage brokers, conveyancers, and other property-related service providers.
• Legal Requirements: We may disclose your information when required by law, such as to comply with a subpoena, court order, or similar legal process.
• Business Transfers: If we are involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

You are responsible for maintaining the confidentiality of any account credentials and for restricting access to your computer or device. We recommend using strong, unique passwords and logging out of your account after each session.

We use cookies and similar tracking technologies to track activity on our website and to hold certain information. Cookies are small files placed on your device that allow us to enhance and personalize your experience on our website.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for our website to function properly and cannot be switched off.
• Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functional Cookies: These cookies enable our website to provide enhanced functionality and personalization.
• Targeting Cookies: These cookies may be set through our website by our advertising partners to build a profile of your interests and show you relevant advertisements on other websites.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Under data protection laws, you have rights in relation to your personal information. These rights include:

• Access: You have the right to request a copy of the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to request that we transfer your personal information to another organization or to you.
• Objection: You have the right to object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy. We will respond to your request within one month.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• By email: hello@harmonyagents.co.uk
• By phone: 020 7175 2035
• By mail: Data Protection Officer, Harmony Estate Agents, Foundry, 4 New Acres Lane, London, SW18 1HT

We will respond to your inquiry as soon as possible and within one month of receiving your request.